Refund policy

Website: https://www.brasska.com
Contact: contact@brasska.com

At Brasska, customer satisfaction is our priority. We take great pride in the craftsmanship of our copper products and want you to be completely satisfied with your purchase. If for any reason you are not happy, we’re here to help.

🔁 Returns

You may request a return within 14 days of receiving your order. To be eligible for a return:

  • The item must be unused, undamaged, and in its original packaging.

  • Proof of purchase (order number or receipt) is required.

  • Custom or made-to-order items are non-refundable unless defective or damaged.

To initiate a return, please contact us at contact@brasska.com with your order details and reason for return.

💸 Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed within 5–10 business days to your original method of payment.

Please note:

  • Shipping costs are non-refundable.

  • If you received free shipping, the cost of return shipping may be deducted from your refund.

  • A small restocking fee may apply for certain items.

🚚 Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include photos of the item and packaging so we can resolve the issue quickly.

We will offer a replacement, store credit, or a full refund depending on the situation.

❌ Non-Returnable Items

The following items are non-refundable:

  • Custom-made or personalized products

  • Items returned after 14 days

  • Products showing signs of use or modification

  • Final sale items

📦 How to Return an Item

  1. Email contact@brasska.com with your order number and reason for return.

  2. We will send you return instructions and the return address.

  3. Pack the item securely and ship it using a trackable service.

  4. Once received and inspected, we will issue the refund if applicable.

📩 Contact Us

If you have any questions about this Refund Policy or need assistance, feel free to reach out:

📧 Email: contact@brasska.com
🌐 Website: https://www.brasska.com